05-08-2022, 09:53 AM
However, Zoom had already announced a cloud contact center product called Zoom Video Engagement Center, which it had planned to launch in early 2022 - and that, effectively, is what is going to market today under a new name. Zoom Contact Center, as the new product is called, is pitched as an omnichannel contact center that is integrated directly into Zoom, meaning it supports the usual Zoom Chat features directly in the main interface. At launch, Zoom Contact Center is optimized for video calls, though it’s not clear to what extent customers wish to engage with support teams over video - and that is why Zoom’s solution supports voice calls too. The company is also working on SMS and web chat functionality, which are currently available in beta, though there is curiously no mention of support for instant messaging services such as WhatsApp. On top of that, Zoom Contact Center features such as real-time analytics serve companies with insights into agent productivity, call time, waiting times, service level satisfaction, and more. While countless other cloud-based contact center companies have gained traction and raised sizable VC funding rounds over the past couple of years, Zoom holds a major trump card in that it’s already familiar to millions of people globally. This, according to Zoom, “reduces ramp time and learning curves” for companies considering a shift from their existing provider, be that a legacy phone system or rival cloud contact center. How much radiation do these machines produce? Is it enough to increase cancer rates in the general population? And can TSA agents see intimate details we'd rather they didn't? The European Union has addressed these questions decisively: It bans any body scanners that use X-ray technology. That ban complies with a law in several European countries that says people shouldn't be exposed to X-rays except for medical reasons. In the U.S., the TSA and the vendors that manufacture the scanners - such as Rapiscan for backscatter and L-3 Communications for millimeter wave -- continue to assure the public about the safety of the devices. And they've taken steps to protect passenger privacy by installing software that either creates generic outlines of people or blurs certain regions of the image. Still, many people remain skeptical that airport scanners, in any shape or form, are completely safe. And many more feel a bit lost trying to understand how the machines work and how they're different. estados unidos
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